Frequently Asked Questions
1. How can I enroll for FlySmiLes?
2. What should I do if I have forgotten my PIN, membership number or username?
If membership profile is registered with your email address, to retrieve your PIN, membership number or username online simply click
“Forgot your password / Forgot your Membership No” in the Member Login area and follow the instructions. Requested details will then be sent to your email address. To register your email address with us, please contact FlySmiLes Service Centre for assistance.
3. What are FlySmiLes Miles?
This is the currency name for reward miles.
4. What are Tier Miles?
These miles determine your tier status in the FlySmiLes programme. Tier miles can only be earned on air activities on SriLankan Airlines flights and oneworld member flights.
5. What is the validity period of FlySmiLes Miles?
FlySmiLes Miles are valid for three years from the date of travel and mileage is credited to your account on completion of travel.
6. How do I find out when my FlySmiLes Miles expire?
Simply log on to your FlySmiLes account online and view details of account balance on your Account Summary Page.
7. What is oneworld?
oneworld® is an alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travelers . Access to a network of more than 1000 destinations, complimentary lounge access to 600 lounges across the world, special oneworld fare products and standard priority benefits across all member airlines can now be yours as a FlySmiLes Club member.
FlySmiLes members can now earn and redeem FlySmiLes miles with any oneworld member airline and affiliate. The miles earned will also count toward tier status with FlySmiLes.
oneworld airlines include: American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LAN, Malaysia Airlines, Qantas, Qatar Airways , Royal Jordanian, S7 Airlines, and around 30 affiliates
8. What benefits will I receive now that SriLankan Airlines is a member of the oneworld alliance?
The oneworld alliance enables SriLankan Airlines to offer customers more services and value than any single airline can provide on its own. As a FlySmiLes member, many exclusive benefits and preferential treatment can be enjoyed across all 13 airlines within this alliance:
- Over 1000 destinations across 150 countries
- Frequent flyer miles across 14 airlines, 30 affiliates
- Some 600 airport lounges worldwide
9. Who are FlySmiLes club members?
FlySmiLes Platinum, Gold and Classic membership status is considered as FlySmiLes Club.
10. How will the FlySmiLes Tiers be mapped to oneworld Tiers?
11. How do I earn FlySmiLes?
FlySmiLes members can earn Miles on SriLankan Airlines, oneworld member airlines and partner airlines. Miles can also be earned whenever a member spends with any FlySmiLes non-airline affiliate, such as dining, shopping, banking, and communications partners.
12. What can I do with my FlySmiLes Miles?
Redeem for free flights with SriLankan Airlines, oneworld member airlines and FlySmiLes partner airlines.
Excess Baggage Rewards & Duty free purchases on-board SriLankan Airlines
Redemptions with select FlySmiLes non-airline partners. Please visit our website for details.
13. What is YoungSmiLes?
YoungSmiLes is a programme designed exclusively for the young and adventurous frequent flyers from 2-18 years.
14. How to claim my missing miles?
Please log-in to your membership account and click
”Claim Missing Miles” link and follow the instructions to credit missing miles to your account.
15. How to redeem my FlySmiLes miles?
Redeem for |
Redeem channels |
- SriLankan Airlines free tickets |
- SriLankan mobile App
- SriLankan website, www.srilankan.com
- FlySmiLes call center +94 (0) 1973 33333
- SriLankan Airlines Ticket offices
|
- oneworld partner airlines tickets |
- FlySmiLes call center +94 (0) 1973 33333
- SriLankan Airlines Ticket offices
|
- Non-air partner vouchers |
- FlySmiLes call center +94 (0) 1973 33333
- SriLankan mobile App
|
- On-board duty free goods |
- FlySmiLes website, www.srilankan.com/flysmiles |
Please email flysmiles@srilankan.com with your feedback.