Le Centre d’autorisation de SriLankan Airlines est un service en ligne qui vous permet de consulter et de demander des modifications sur la manière dont nous utilisons les informations personnelles que SriLankan Airlines détient sur vous, y compris l'exercice de votre droit à l'oubli.
Nous nous engageons à respecter votre vie privée et à protéger vos informations personnelles, que nous traiterons toujours avec la plus grande diligence. Vous pouvez découvrir comment nous traitons vos données et toutes les façons dont nous les utilisons pour vous fournir un meilleur service dans notre Politique de confidentialité.
Démarrez
Pour trouver vos informations personnelles dans nos systèmes, nous avons besoin au minimum de votre adresse électronique. Nous n'utiliserons ces informations que pour traiter votre demande.
Si vous avez utilisé plusieurs adresses électroniques avec nous, il se peut que vous deviez faire plus d'une demande.
Please enter a valid email address.
Nous ne communiquerons jamais votre adresse électronique à qui que ce soit.
Que se passe-t-il ensuite
Une fois que vous aurez soumis ce formulaire, nous vérifierons nos systèmes et si nous trouvons des enregistrements, nous vous enverrons un code d'authentification à l'adresse électronique que vous avez indiquée ci-dessus.
Vous devez saisir ce code et vous identifier pour que nous puissions vous authentifier.
Le code ne restera actif que pendant 10 minutes et ne pourra être utilisé qu'une seule fois.
Retrouvez mes coordonnées.
Customer Email Authentication
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Please check the email you entered was correct. If you have used another email address
with us in the past you may wish to try that.
If you are a FlySmiLes member, and you need to manage your account, please proceed to our FlySmiLes membership portal.
Alternatively, please contact us, and we will respond as soon as possible.
Customer Email Authentication
We have found your details. To authenticate your email, we have sent you an One-Time Passcode
(OTP) to the Email address you provided. Please enter that code below to proceed.
The United Kingdom is taking steps to help stop the spread of COVID-19.
To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom
You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.
It is a legal requirement that you wear a face covering on public transport in the UK
Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK. For more information
Notice
All incoming passengers (SriLankan passport holders and foreign passport holders) must obtain prior approval from the Ministry of Foreign Affairs or the SriLankan Mission of the respective country in order to enter into Sri Lanka due to the prevailing situation. Therefore, please ensure that you have all necessary approvals and required documents prior to purchasing your ticket on srilankan.com for the destination Colombo (CMB).
However, transit via Colombo (CMB) is possible within 12 hours to any other SriLankan Airlines destination and such tickets can be purchased via Srilankan.com.
If you need further clarifications, you can reach us via the 24/7 chat support service on our website or call our 24 Hour Contact Center +94117 77 1979 (Within Sri Lanka : 1979)
Notice
Chinese and foreign travelers flying from Sri Lanka to China are required to obtain COVID-19 negative certificates on the 14th day of before boarding and within 48 hours prior to boarding.
Notice
All passengers must fill out "The registration immunization information form" through https://muqeem.sa/#/vaccine-registration/home before traveling to the Kingdom of Saudi Arabia. This is not applicable to Saudi citizens and exempted groups. Please note it is your responsibility to provide accurate information when filling the form. Click here for mandatory quarantine packages to Saudi Arabia (for non-immune passengers) offered by SriLankan Airlines. Information provided here is intended only as a guide and subject to change. It is your responsibility to carry proper travel documents and check entry requirements with the relevant authorities for your upcoming travel. Click here for more details.
Notice
Passengers from the below listed countries and also from all European countries except the UK will not be allowed to enter Bangladesh during the period 03rd April – 18th April 2021.
Argentina
Bahrain
Brazil
Chile
Jordan
Kuwait
Lebanon
Peru
Qatar
South Africa
Turkey
Uruguay
Notice
Due to the prevailing COVID-19 travel restrictions, when you are travelling from India transiting through Colombo is disabled until 30th November 2021. You can book any destination beyond Colombo after 01st December 2021
Essential information to enter Colombo
Please note that passengers will not be allowed to disembark in Sri Lanka with effect from 21st May 2021 to 31st May 2021. Passengers transiting in Sri Lanka for less than 12 hours with a confirmed onward ticket are exempted from above. We apologize for inconvenience caused.
Read more
Essential information to enter Kerala
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days)
Passengers travelling to Kerala must enter details at least two days prior to the travel date into https://covid19jagratha.kerala.nic.in in addition to completing the self-declaration form on the Air Suvidha portal
Essential information to enter Bengaluru / Hyderabad / New Delhi
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days).
Essential information to enter Maharashtra
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days).
Passengers must complete new MCGM undertaking form prior to disembarkation in Mumbai. click here in addition to completing the self-declaration form on the Air Suvidha portal.
Essential information to enter Tamil Nadu
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days).
All passengers arriving into Tamil Nadu must obtain a mandatory TN e-pass by registering on https://tnepass.tnega.org before their travel in addition to completing the self-declaration form on the Air Suvidha portal.
Essential information to enter Singapore
Please note that VTL requirements only apply for the VTL flight to Singapore. Srilankan Airlines may operate both VTL and non-VTL flights on the same route,
so please ensure you select the correct flight. To view the full VTL flight schedules Please click here.
Important Notice
Dear Valued Customer
SriLankan Airlines' service provider for Internet Booking Engine is currently experiencing an unprecedented global service outage, and this may adversely impact your experience.
Please contact our Global Contact Centre +94 19733 1979 for any assistance with existing or new bookings.
We sincerely regret any inconvenience caused and thank you for your patience and understanding.
SriLankan Airlines Limited
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