空港内で車いすが必要な場合予約時にお申し出くだされば、お役にたつようどのようなことでもいたします。
通知無しで空港での車いすを必要とされる場合、同一路線で継続フライト又は米国離発着の場合を除き、費用2000スリランカルピー(LKR)がかかります
移動器具2点まで無料で搬送出来、標準荷物許容個数には数えません。
しかし同一路線で継続フライト又は米国離発着のお客様は、政府が課すセキュリティ、安全及び危険物に関して適用される要件に従っているという条件の下で、このような必要な介助又は移動器具を手荷物かチェックイン荷物として無料で搬送出来ます。
電池駆動の車いすの場合旅行前に予防安全措置を講ずる必要があります。詳細は予約時にお尋ねください。
SriLankan Airlines endeavors to meet the needs of all passengers. However, we regret that we cannot ensure a completely allergen-free cabin or establish a nut-free buffer zone on our aircraft.
Additionally, passengers are permitted to bring and consume their own snacks, which may contain nuts or nut derivatives.
We strongly advise passengers with severe allergies to take all necessary precautions and be aware of the potential risk of exposure.
Passengers with allergies are required to complete the Medical Information Form (MEDA) to obtain clearance from Medical Services at Sri Lankan Airlines prior to travel. The MEDA form can be found at https://www.srilankan.com/en_uk/plan-and-book/medical-information-form
We can provide a special nut-free meal if requested at least 48 hours before departure, please contact the nearest Ticket Office or our Global Contact Center to reserve.
Passengers with allergies are required to complete an indemnity and release form. The signed indemnity and release form must be handed over to the SriLankan Airlines representatives at check-in counters of the airport before boarding.
Download (Indemnity and release form)
Passengers with allergies travel at their own risk and SriLankan Airlines reserves the right to deny boarding due to safety considerations.
Last updated date – 25th September 2024
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