Travel Insurance
Travel Insurance


Travel with ease of mind

Whether you are heading to snowy slopes or beautiful beaches, going abroad is always an exciting experience.

Although accidents can happen while you’re away, the best travel insurance policies provide you with peace of mind; with travel insurance from SriLankan Airlines, you’ll be covered for many unforeseen costs incurred whilst you’re away.

Our insurance product covers you for medical expenses, trip cancellation, delays, lost or stolen baggage, personal liability etc. When you choose travel insurance for your trip, there’s no more wondering ‘what if?.’

Whether you’re heading on a family holiday, a last-minute business trip or jetting off on a few city breaks, we’ve got you covered.

Below is some more information about our products, for which Terms and Conditions apply. Please visit the policy information hub for full details.

Note:

  • You can purchase your travel insurance policy when booking your flight. If you prefer to do it later, visit the "Manage My Booking" feature on Srilankan.com to add travel insurance at your convenience. Please note, travel insurance can be obtained up to 5 hours before your scheduled departure.
  • If you have purchased a Travel Insurance policy through SriLankan Airlines, it may take up to 2 hours for the policy document to be emailed to you.
  • If you require to cancel the Travel Insurance policy, request for a date change or any other query, please contact the Insurance provider. This includes any query related to claims, emergency assistance and following up on the status of claims. Contact details will be provided in the policy document.

Customer Services & Claims
Our 24/7 Assistance service is just a phone call away if something goes wrong with your trip. With a network of trusted providers in more than 78 countries, we can get you the help you need when it’s needed. We’re also on hand to help if you lose your travel documents, suffer a cancellation or delay, or have your belongings stolen.

You may contact us on below: Email id : travel@allianz.com | Phone: 0124-4343838

Explore the world with confidence

Whether you’re exploring the rich history and beautiful architecture in Florence, off on a family safari in Kenya or on a quick business trip to Abu Dhabi, travelling is guaranteed to fuel your curiosity

No matter your destination, there’s always a chance for unforeseen events or circumstances to derail your travel plans.

Travel Insurance from SriLankan Airlines is designed for scenarios like these. Based on your travel requirements, our product can provide you with financial compensation, access to quality healthcare and travel assistance to guide you through the unexpected and help ease your stress

We’ll be there for you on your worldwide adventures, protecting you every step of the way.

Below is some more information about our products, for which Terms and Conditions apply. Please visit the policy information hub for full details.


TRAVEL COMPANION

IMPORTANT

Please make sure you read and fully understand the terms and conditions before you travel from Sri Lanka.

Please read carefully the full details of the procedure for obtaining assistance and claims.

Failure to follow the instruction given could result in rejection of the claim.

International sanctions - This Policy does not provide any coverage, benefit, or service for any activity that would violate any applicable law or regulation, including without limitation any economic/trade sanction or embargo

BENEFIT OF SCHEDULE
Section Benefit Sum Insured IN USD Excess / Deductible
      IN USD / Hrs
A Overseas Emergency Accident and Sickness Medical Expenses, Evacuation, Repatriation and Repatriation of Mortal Remains 60,000.00 100.00
In-hospital indemnity benefit - Per day limit subject to maximum of 21 consecutive days 50.00 24 Hrs
Sickness Dental Relief (Filling & Extractions only) 400.00 25.00
B Accidental Death and Disablement benefit (including common carrier) 30,000.00 Nil
C Loss of Common Carrier Checked In Baggage 1,000.00 Nil
D Delay of Common Carrier Checked in Baggage 300.00 6 Hrs
E Loss of passport 250.00 Nil
F Personal Liability 150,000.00 200.00
G Hijack cover (provided up to 30 consecutive days) $ 100/- per day 24 Hrs
H Trip Delay $20 per six hrs. with max. of $500 total 6 Hrs
I Golfer’s hole in one 250.00 Nil
J Missed Departure/Connection 100.00 Nil
K Home Safety (cover up to 30 days from the departure) Excluding Valuables 2,500.00 Nil
Single article limit 100.00
L Trip cancellation 1,000.00 Nil
M Trip curtailment 1,000.00 Nil

24 hours Medical Assistance Services
- Pre-trip information services
- Embassy referral
- Weather and exchange rate information assistance
- Emergency message transmission assistance
- Arrangement of hotel accommodation in case of an emergency
- Interpreter referral
- Lost luggage assistance
- Loss passport assistance
Included

FAQ

What is Travel Insurance by SriLankan Airlines?
Travel Insurance by SriLankan Airlines is a travel insurance product exclusively designed for SriLankan Airlines passengers and is only available on www.srilankan.com.
It protects you from certain unexpected events during your trip such as medical expenses, personal accident, travel inconvenience, etc. subject to the terms, conditions, exclusions and benefits limits of the policy wording.

This product is underwritten by ‘Allianz Insurance Lanka Limited’ as the insurer with the assistance services provided by ‘AWP Assistance (Sri Lanka) Private Limited’ (trading as ‘Allianz Travel’ in Sri Lanka) as it’s Corporate Agent. In no way SriLankan Airlines represents to be an agent of the insurer.

Who can purchase Travel Insurance by SriLankan Airlines?
Travel Insurance is valid for Sri Lankan resident(s) / Sri Lankan Passport Holders up to 70 years and who are traveling on non-migrant visa having the journey incepting from Sri Lanka (only). Any pre-existing diseases are excluded.

For more information, Please refer to the Policy Wording
How can I apply for Travel Insurance by SriLankan Airlines?
Travel Insurance product can be added to your itinerary when making your flight booking on www.srilankan.com. Alternatively, you may purchase Travel Insurance via Manage Booking on www.srilankan.com.

Can I purchase Travel Insurance by SriLankan Airlines if I’m travelling One Way?
No. This has to be a return trip back to Sri Lanka

I am travelling to multiple destinations on SriLankan Airlines, will I be able to purchase Travel Insurance?
Yes, you will be able to purchase Travel Insurance by SriLankan Airlines. We will use the furthest destination as the final duration & premium for your itinerary.

When does my travel coverage begin and end?
You are only eligible for coverage if we accept your request for insurance. Your policy’s coverage effective start date and end date are indicated in your certificate of insurance. Your trip must start and end in Sri Lanka.

Coverage is only provided for losses that occur while your policy is in effect.

However, if your return travel is delayed due to a covered reason, we will extend your coverage period until the earlier of when you are able to return to your point of origin or primary residence, or until you arrive at a medical facility for further care following a medical repatriation or trip interruption.

This policy applies for a specific trip and cannot be renewed.

Can I continue my medical treatment after I return to Sri Lanka?
Yes, we will pay up to the maximum benefit listed in your Coverage Summary for your continuing medical treatment in Sri Lanka.

The following conditions apply:
  1. We will not pay for continuation of medical treatment for longer than 60 days after the date you return to Sri Lanka.
  2. The illness, injury or condition must have occurred during your trip, and you must have sought medical treatment abroad.

Can I cancel my SriLankan Airlines flight booking for any reason and get a full refund of my air fare because of the Trip Cancellation Benefit in my policy?
The Trip Cancellation and Trip Interruption benefits in your policy only cover the non-refundable portion of your air fare and other trip costs if you have to cancel, postpone or cut short your trip due to covered reasons. This includes serious sickness or death in your family that would prohibit you from continuing with your trip. Pre-existing medical conditions of self or family members are not covered.

To learn more about this benefit, please view the Policy Wording

What should I do if I did not receive my Insurance Confirmation to my inbox?
If you would still like to receive a copy of your Insurance Confirmation for your records, please email us at travel@allianz.lk with your request including your Full Name, Date of Purchase, Confirmation Number (if available), Travel Dates and Email Address.

I have updated my SriLankan Airlines flight booking. How can I change the details of my travel insurance policy?
If you wish to make changes to your policy, please email us at travel@allianz.lk

Please note that changes to your policy will only be entertained if there were changes made to your SriLankan Airlines flight booking.

Can I cancel my travel insurance policy and receive a refund?
Yes, cancellations are allowed before trip inception / start date after the receipt of your certificate of Insurance. No cancellation is allowed post trip inception date.

Please contact us via email at travel@allianz.lk

Let us take care of you

What should I do if I fall sick or encounter an accident abroad?
Call our hotline – 00911244343955 or email : travel.assistance@allianz-assistance.in
For 24 hour Emergency Assistance, please call 00911244343955

Please retain the original copies of your receipts to ensure a smoother claim process.

How do I file for a claim?
Claims form can be downloaded by clicking on claim form Filled up claim form and all related documents / original receipts may be shared via email to travel@allianz.lk

Is there a cut off time for filing my claims?
Yes, you have to notify us of your claim no later than 30 days after the occurrence of the claimable event.

How long does it take to process my claims?
As a SriLankan Airlines customer, your claim will be processed as a priority. Allianz Lanka endeavors to complete the claims review process within seven (7) working days upon receipt of all necessary documents

Close

flysmiles


More about FlySmiles

SriLankan.comはCookieとサードパーティのサービスを使用して、高度なアクセシビリティの強化により、より優れた、よりパーソナライズされたブラウジングエクスペリエンスを提供します。SriLankan.comの閲覧を続けると、スリランカ航空の 利用規約, Cookieポリシー 、および プライバシーポリシーに同意したことになります。