如果你在机场需要使用轮椅，请在预约的时候提出申请，我们会尽我们所能来帮助你。
当你需要轮椅协助而又没有提前通知机场，机场将收取2000卢比来提供轮椅服务，除非你的航班还有联程航段或仅有一个航班号起点和终点都在美国机场。
可免费携带2件代步工具，不计入标准行李限重。
然而，还有联程航段的乘客或仅共享一个航班号起点和终点都在美国机场的乘客，可将任何您的代步工具继续免费托运。
如果是电动轮椅，在乘机前做好防护措施，更多详情预定时请咨询。
SriLankan Airlines endeavors to meet the needs of all passengers. However, we regret that we cannot ensure a completely allergen-free cabin or establish a nut-free buffer zone on our aircraft.
Additionally, passengers are permitted to bring and consume their own snacks, which may contain nuts or nut derivatives.
We strongly advise passengers with severe allergies to take all necessary precautions and be aware of the potential risk of exposure.
Passengers with allergies are required to complete the Medical Information Form (MEDA) to obtain clearance from Medical Services at Sri Lankan Airlines prior to travel. The MEDA form can be found at https://www.srilankan.com/en_uk/plan-and-book/medical-information-form
We can provide a special nut-free meal if requested at least 48 hours before departure, please contact the nearest Ticket Office or our Global Contact Center to reserve.
Passengers with allergies are required to complete an indemnity and release form. The signed indemnity and release form must be handed over to the SriLankan Airlines representatives at check-in counters of the airport before boarding.
Download (Indemnity and release form)
Passengers with allergies travel at their own risk and SriLankan Airlines reserves the right to deny boarding due to safety considerations.
Last updated date – 25th September 2024
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