1）谁可以有资格获得在线升舱？
答：要获得在线升舱的资格，你需要满足：
- 在出发至少3天前预订航班
- 持有斯里兰卡航空公司确认的经济舱机票
2）航班什么时候具有在线升舱的可能？
答：当商务舱有空余座位时
3）航班如何在线升舱？
答：如果您的航班享有在线升舱，请在预订航班中输入您的电子邮件地址，您会在出发10天前收到通知的电子邮件，通知您未出发航班内有升级更高级别客舱座位的可能。如果您想升级客舱座位，请点击电子邮件中“立即升舱”的链接，然后将会引导您进入升舱页面，您需要选择您愿意缴纳的差额，输入您的信用卡信息并提交。当您的报价金额从信用卡中扣除时升舱已经成功。如果您的升舱尚未成功，您的信用卡将不会被扣费。
或者您也可以到我们官网的升舱页面，点击升舱链接并按照指示完成座舱升级。
4）我所有的航班都有资格升舱吗？
答：并不是所有航段都有资格获得升舱，您需要对每一个航段升舱竞价。
5）针对行程中的不同航段，我可以以不同的金额竞价升舱吗？
答：可以，您可以在每一个满足升舱资格的航段用不同的金额竞价。
6）如果我的出价没有成功，将会发生什么？
答：如果您的出价一直不成功，在不迟于起飞前24小时您将收到一封电子邮件，您依旧可以使用现有的机票。
7）如果我收到一封关于出价未成功的电子邮件，我能再次出价竞价升舱吗吗？
答：不能，如果您的报价一直未成功，那么您将不能进行新的出价。
8）我可以更改我的出价吗，增加或减少？
答：可以，直到出发前36小时您可以改变所提供的升舱的出价。您需要做的是从您的电子邮件中点击“立即升舱”链接。
9）在取消了原来报价后，我应该如何提交新的报价？
答：您取消之前的报价后，可以再一次提供报价。通过确认你收到的取消报价的邮件，或是通过优惠详情界面。
10）我如何改变已经提供的信用卡信息？
答：您可以取消目前的报价，并用新的信用卡信息提交报价。
11）在线升舱时，我可以获得会员里程累计的机会吗？
答：可以，按照通常的里程增长原则，您可以同时进行会员里程累计和在线升舱服务。
12）升舱的申请只适用于特定的目的地吗？
答：升舱不局限于任何目的地。这只取决于每个航班可提供的座位数。
13）升舱适用何种费用规则？
答：和购买初始票适用的规则一致，包括改签和退票手续费。
14）可以通过短信通知我报价成功吗？
答：抱歉，您只会收到一封确认邮件，不会短信提示。
15) By mistake I clicked OK for this offer as I didn't know I will be charged. Can I cancel my
Offer?
Please go to the Srilankan Airlines website where you made the bid, retrieve your details and
cancel the bid.
16) I’m unable to place a bid due to an error.
The below are some of the most common reasons for an error to occur. If your error
is not one of the below reasons, please contact our call center for further assistance.
-
If there is an infant travelling on the PNR, you are not eligible to submit a bid.
- If your flight departure is within 12 hours for flights departing other countries or 5 hours for flights departing Colombo, you are not eligible to submit a bid.
17) The system has charged 1 $ from my card.
The system does a USD 1 authorization on the credit card at the time of submitting the
bid to ensure that it is a valid credit card. It should be refunded to your account within a
few days.
18) How do we avoid one of us being upgraded and the other not?
- If passengers are in same Booking (PNR) and have submitted a bid for both
passengers, then if seats are available, both will be upgraded together or no one will
be upgraded.
- However if passengers are in two separate PNRs, and both have submitted bids then
depending on seat availability sometimes only one passenger may be upgraded.
19) I have received a mail regarding a rejection, therefore I checked with my card issuing
bank and sorted things out, what is the status of my bid?
The confirmation or rejection notification will be sent to the passenger via email between 72hrs and 4 hours prior to departure.
20) I have received a mail regarding a rejection and I have updated new card details, what
is the latest status of my bid?
The confirmation or rejection notification will be sent to the passenger via email between 72hrs and 4 hours prior to departure.
21) When will I get charged?
If your offer is accepted, you'll be billed for the upgrade. If not, you pay nothing and
keep the seat you already have. Please note that no further confirmation will be sought
after making the bid.
22) If there is more than one person in the booking, how can only selected passengers bid for an upgrade?
Passengers need to contact the nearest UL office or our 24/7 hotline (within Sri Lanka 1979 or International +94 777 771979) and get the booking split. Thereafter, the required passengers can place bids individually for the required sectors.
23) What will I be my baggage entitlement if I am upgraded?
You are entitled to the standard Business Class baggage allowance of 40KG or to the baggage allowance indicated on your ticket if it exceeds 40KG. This entitlement is only valid for the upgraded segment of the journey. Should you require extra baggage allowance for your connecting or onwards journey, you can Pre purchase extra baggage allowance at a discount over airport rates. This service is available until 3 hours prior to departure. Click
here for more info.
24) Will I be entitled to lounge access?
Yes, you will be entitled to lounge access where available. However, this will only be at the departure point of the upgraded segments and no further lounge entitlements will be provided.
FAQ’s for Live Auction
1) What is Live Auction?
Live auction is a facility which allows you to receive real-time updates on your bid. This includes being notified when you are outbid and seeing the rank of your bid.
2) How do I get into Live Auction?
The Live Auction facility will automatically be enabled when there are more bids than the number of Business Class seats available for a particular flight. You may check your eligibility to take part in the Live Auction process by clicking on the offer email or by logging into the “Get Upgraded” portal on srilankan.com
3) How do I get notified if someone has outbid me?
You will be notified via email if you have been outbid.
4) Till when can I bid through Live Auction
You can take part in the Live Auction process until 12 hours prior to departure for flights departing other countries and 5 hours prior to departure for flights departing Colombo.
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