如果您在线预订机票,请您保证付款的信用卡持有人即为航班乘坐人。航班乘坐人在机场登机柜台时需要出示购买机票时付款的信用卡。这一程序被称为“信用卡强制性验证”,为确保您的信用卡使用安全,免受信用卡诈骗。对于任何不遵循要求进行该项检查的乘客将被拒绝登机。
如果您已经选择Visa或Mastercard支付,并已被visa验证服务或万事达卡SecureCode™验证服务通过验证,则无需进行上述信用卡验证程序。
另外,斯里兰卡航空公司还为您提供非本人乘坐航班的情况下为亲人在线预订机票的服务。您只需要遵循以下验证程序即可完成预订:
如果您为您的亲人在线预订机票,请遵循以下规则:
银行卡持有人本人须在预定航班起飞时间至少24小时前致电斯里兰卡航空公司办公室,并出示以下证件完成验证程序:
文件完成验证并通过后,斯里兰卡航空公司将会进行及时更新,让您的亲人无须出示您的银行卡便可顺利完成登机手续。
对于未及时完成上述程序的情况,斯里兰卡航空公司有权拒绝乘坐人办理登机程序及登机。斯里兰卡航空公司不对上述拒绝登机的情况所致的直接或间接的损失承担任何责任。
条款适用
The United Kingdom is taking steps to help stop the spread of COVID-19.
Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK. For more information
All incoming passengers (SriLankan passport holders and foreign passport holders) must obtain prior approval from the Ministry of Foreign Affairs or the SriLankan Mission of the respective country in order to enter into Sri Lanka due to the prevailing situation. Therefore, please ensure that you have all necessary approvals and required documents prior to purchasing your ticket on srilankan.com for the destination Colombo (CMB).
However, transit via Colombo (CMB) is possible within 12 hours to any other SriLankan Airlines destination and such tickets can be purchased via Srilankan.com.
If you need further clarifications, you can reach us via the 24/7 chat support service on our website or call our 24 Hour Contact Center +94117 77 1979 (Within Sri Lanka : 1979)
Chinese and foreign travelers flying from Sri Lanka to China are required to obtain COVID-19 negative certificates on the 14th day of before boarding and within 48 hours prior to boarding.
All passengers must fill out "The registration immunization information form" through https://muqeem.sa/#/vaccine-registration/home before traveling to the Kingdom of Saudi Arabia. This is not applicable to Saudi citizens and exempted groups. Please note it is your responsibility to provide accurate information when filling the form. Click here for mandatory quarantine packages to Saudi Arabia (for non-immune passengers) offered by SriLankan Airlines. Information provided here is intended only as a guide and subject to change. It is your responsibility to carry proper travel documents and check entry requirements with the relevant authorities for your upcoming travel. Click here for more details.
Passengers from the below listed countries and also from all European countries except the UK will not be allowed to enter Bangladesh during the period 03rd April – 18th April 2021.
Due to the prevailing COVID-19 travel restrictions, when you are travelling from India transiting through Colombo is disabled until 30th November 2021. You can book any destination beyond Colombo after 01st December 2021
Please note that passengers will not be allowed to disembark in Sri Lanka with effect from 21st May 2021 to 31st May 2021. Passengers transiting in Sri Lanka for less than 12 hours with a confirmed onward ticket are exempted from above. We apologize for inconvenience caused. Read more
Please note that VTL requirements only apply for the VTL flight to Singapore. Srilankan Airlines may operate both VTL and non-VTL flights on the same route, so please ensure you select the correct flight. To view the full VTL flight schedules Please click here.
Dear Valued Customer
SriLankan Airlines' service provider for Internet Booking Engine is currently experiencing an unprecedented global service outage, and this may adversely impact your experience.
Please contact our Global Contact Centre +94 19733 1979 for any assistance with existing or new bookings.
We sincerely regret any inconvenience caused and thank you for your patience and understanding.
SriLankan Airlines Limited