Health and safety is our first priority at SriLankan Airlines. This is why we have introduced Neighbour Free Seats on our flights for your convenience. Fly in comfort with more space, at the most reasonable fares.
Am I eligible to purchase a Neighbour Free Seat?
If you have booked an Economy class seat and your flight is within 72 hours and 5 hours of departure, you may reserve a Neighbour Free Seat online, subject to the following conditions.
Your flight must be operated by SriLankan Airlines and you must have a ticket number starting with 603
The Neighbour Free Seat facility is not available for passengers who have made special service requests such as Wheelchair, Stretcher, Infant seats and Bassinet
This facility is also not available for deportees
This service may not be available on certain flights due to operational reasons
How do I get a Neighbour Free Seat?
Simply enter your name and six-character reference number below. If you can’t find your booking reference, please get in touch with us through via email bookings@srilankan.com or through our global call center.
The flight must be made eligible by SriLankan Airlines to accept the Neighbour Free Seat service and must be within 72 hours and 5 hours of departure.
Granting of this service will be based on the availability of seats
The passenger must have purchased a valid economy-class ticket starting with the ticket number 603 and must be operated by SriLankan Airlines.
The purchase will apply only to the requested flight segment.
Neighbour Free Seat facility is not available for passengers who have made special service requests such as Wheelchair, Stretcher, infant seats, Bassinet seats and also deportees
Neighbour Free Seats once purchased cannot be assigned and/or transferred to another flight or to another passenger.
SriLankan Airlines reserves the right, in its sole discretion, to decide whether or not to
offer this service on any flight.
Accept this offer on any flight.
makes no representation that any passenger will have Neighbour Free Seats confirmed regardless of whether or not seats are available in the class of service for which an offer is being made.
remove the seat blocked for any operational or commercial reasons, while in this case a refund will be guaranteed to passengers.
This service is applicable for instant purchase. Refund post purchase is not allowed.
There will be no refunds, credits, or exchanges once your Neighbour Free Seats request has been accepted by SriLankan Airlines and your credit card has been charged, except under the following conditions:.
The flight for which you purchased a Neighbour Free Seat was accepted was cancelled, and SriLankan Airlines re-accommodated you on another flight, in which case the amount paid for the Neighbour Free Seat/s will be refunded to the payment card that was used to purchase the service and SriLankan Airlines shall have no further liability to you.
You were not able to be seated in the assigned seats or your free seats were assigned to another passenger for reasons attributable to SriLankan Airlines, including, but not limited to, an overbooked flight, a change in equipment, a delay in the connecting flight that resulted in your missing the connection on which you were assigned a Neighbour Free Seat, but excluding reasons attributable to your actions, including, but not limited to, you on your own volition opting to change flights, seats, you missing a flight and other such actions of your own doing
SriLankan Airlines does not guarantee specific seat assignments to passengers who purchase Neighbour Free Seats. It may be necessary to move you from a pre-reserved seat to offer you the Neighbour Free Seat experience, (Pre-reserved Seat Assignment includes Standard Seat and Exit Row Seat). In this case, the pre-reserved seat fees are not refundable.
Purchasing a Neighbour Free Seat does NOT include lounge access, additional baggage allowance, bonus miles or any other special service onboard.
SriLankan Airlines reserves the right to amend the foregoing conditions at any time and at its sole discretion.
By submitting your request, the passenger accepts all terms and conditions of the Neighbour Free Seats service.
The United Kingdom is taking steps to help stop the spread of COVID-19.
To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom
You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.
It is a legal requirement that you wear a face covering on public transport in the UK
Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK. For more information
Notice
All incoming passengers (SriLankan passport holders and foreign passport holders) must obtain prior approval from the Ministry of Foreign Affairs or the SriLankan Mission of the respective country in order to enter into Sri Lanka due to the prevailing situation. Therefore, please ensure that you have all necessary approvals and required documents prior to purchasing your ticket on srilankan.com for the destination Colombo (CMB).
However, transit via Colombo (CMB) is possible within 12 hours to any other SriLankan Airlines destination and such tickets can be purchased via Srilankan.com.
If you need further clarifications, you can reach us via the 24/7 chat support service on our website or call our 24 Hour Contact Center +94117 77 1979 (Within Sri Lanka : 1979)
Notice
Chinese and foreign travelers flying from Sri Lanka to China are required to obtain COVID-19 negative certificates on the 14th day of before boarding and within 48 hours prior to boarding.
Notice
All passengers must fill out "The registration immunization information form" through https://muqeem.sa/#/vaccine-registration/home before traveling to the Kingdom of Saudi Arabia. This is not applicable to Saudi citizens and exempted groups. Please note it is your responsibility to provide accurate information when filling the form. Click here for mandatory quarantine packages to Saudi Arabia (for non-immune passengers) offered by SriLankan Airlines. Information provided here is intended only as a guide and subject to change. It is your responsibility to carry proper travel documents and check entry requirements with the relevant authorities for your upcoming travel. Click here for more details.
Notice
Passengers from the below listed countries and also from all European countries except the UK will not be allowed to enter Bangladesh during the period 03rd April – 18th April 2021.
Argentina
Bahrain
Brazil
Chile
Jordan
Kuwait
Lebanon
Peru
Qatar
South Africa
Turkey
Uruguay
Notice
Due to the prevailing COVID-19 travel restrictions, when you are travelling from India transiting through Colombo is disabled until 30th November 2021. You can book any destination beyond Colombo after 01st December 2021
Essential information to enter Colombo
Please note that passengers will not be allowed to disembark in Sri Lanka with effect from 21st May 2021 to 31st May 2021. Passengers transiting in Sri Lanka for less than 12 hours with a confirmed onward ticket are exempted from above. We apologize for inconvenience caused.
Read more
Essential information to enter Kerala
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days)
Passengers travelling to Kerala must enter details at least two days prior to the travel date into https://covid19jagratha.kerala.nic.in in addition to completing the self-declaration form on the Air Suvidha portal
Essential information to enter Bengaluru / Hyderabad / New Delhi
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days).
Essential information to enter Maharashtra
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days).
Passengers must complete new MCGM undertaking form prior to disembarkation in Mumbai. click here in addition to completing the self-declaration form on the Air Suvidha portal.
Essential information to enter Tamil Nadu
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days).
All passengers arriving into Tamil Nadu must obtain a mandatory TN e-pass by registering on https://tnepass.tnega.org before their travel in addition to completing the self-declaration form on the Air Suvidha portal.
Essential information to enter Singapore
Please note that VTL requirements only apply for the VTL flight to Singapore. Srilankan Airlines may operate both VTL and non-VTL flights on the same route,
so please ensure you select the correct flight. To view the full VTL flight schedules Please click here.
Important Notice
Dear Valued Customer
SriLankan Airlines' service provider for Internet Booking Engine is currently experiencing an unprecedented global service outage, and this may adversely impact your experience.
Please contact our Global Contact Centre +94 19733 1979 for any assistance with existing or new bookings.
We sincerely regret any inconvenience caused and thank you for your patience and understanding.
SriLankan Airlines Limited
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