4.1 Reservations may be made for up to 9 passengers in Economy/Business class for SriLankan Airlines operated flights. However, reservations cannot always be made for up to 9 passengers in Economy/Business class in the case of itineraries operated by other airlines.
4.2 Tickets booked through www.srilankan.com online booking facility for infants (under 2 years at the time of first travel date) and/or children (below 12 years at the time of first travel date) required to travel with an accompanying adult under one reservation.
4.3 In the case an infant turns a child during the travel, he/she is required a child ticket with seat in the return travel. Tickets can be reissued through any SriLankan Airlines office or the Global Contact Centre.
4.4 Reservations are subject to the availability of seats and applicable fare conditions.
4.5 An Electronic Ticket will be issued for bookings made on www.srilankan.com. The customer must ensure that the email address is valid and free of any error.
4.6 With the exception of the Book Now & Pay Later facility (available for reservations made out of Colombo and UAE only), all payments must be made at the time of reservation. Fares and taxes will be quoted and charged in the currency displayed in the fare quote.
4.7 If both native and equivalent USD amounts are displayed in a transaction, then such transactions will be charged in USD
4.8 Credit/Debit cards issued by MasterCard, Visa, American Express, JCB, CUP and Mastero may be used for reservations. However, all these credit/debit card options may not be available in every departure city. Please see our Payment Options page for more details.
4.9 or electronic Tickets purchased by credit/debit card, the card that was used to purchase the ticket as well as the passport of the passenger is required at the check-in at the airport. At the failure to produce these necessary documents for verification, SLA reserves the right to deny the ticket holder(s) from boarding the flight.
4.10 In case of the card holder not traveling, verification needs to be taken 24 hour of the flight departure before from the nearest ticket office.
However if the VISA verified and MasterCard secure code not activated by your card issuer you may not be required to produce the card at the airport or get the verification prior to the departure of your flights.
However SLA may require to produce the card or to get the verification in even though the above mention securities activated by your card issuer. In such situations SLA will inform the passengers via e-mail or via telephone through the contact information given on the reservation. At the failure to produce these necessary documents for verification, SLA reserves the right to deny the ticket holder(s) from boarding the flight.
4.11 Virtual Cards or e-cards are not accepted on SriLankan Airlines and should not be used on the Airlines' online booking facility.
4.12 Carriage and other services executed by SLA are subject to SLA Conditions of contract and Conditions of Carraige as amended by these Online Booking Terms of Use which are to be read together with and which form a part of Conditions of Contract and Conditions of Carriage. By choosing to make a reservation through the www.srilankan.com booking facility, the customer agrees to be bound by SLA Conditions of Carriage , Conditions of Contract and Online Booking Terms of Use.