如果您需坐輪椅通過機場，請在您預訂機票時提出這項要求，我們將盡力幫助您。
乘客在沒有事先告知的情況下要求機場提供輪椅協助時，需支付2000斯里蘭卡盧比作為協助費；乘坐同一飛機或單獨航班（起點或終點在美國機場）的空中旅行（包含持續旅程）除外外。
可免費攜帶兩套移動設備，並將不會被當作標準的免費行李。
但是，乘坐同一飛機或單獨航班（起點或終點在美國機場）繼續旅行的乘客，可將任何必要的協助設備或移動設備免費帶上飛機或裝入託運行李內，只要相關設備和裝備的運送方式符合適用的政府管制安全、安全和危險物品要求。
如果您使用電池驅動的輪椅，您將需要在旅行前採取某些安全保護措施。您可在預訂機票時，詢問詳細情況。
SriLankan Airlines endeavors to meet the needs of all passengers. However, we regret that we cannot ensure a completely allergen-free cabin or establish a nut-free buffer zone on our aircraft.
Additionally, passengers are permitted to bring and consume their own snacks, which may contain nuts or nut derivatives.
We strongly advise passengers with severe allergies to take all necessary precautions and be aware of the potential risk of exposure.
Passengers with allergies are required to complete the Medical Information Form (MEDA) to obtain clearance from Medical Services at Sri Lankan Airlines prior to travel. The MEDA form can be found at https://www.srilankan.com/en_uk/plan-and-book/medical-information-form
We can provide a special nut-free meal if requested at least 48 hours before departure, please contact the nearest Ticket Office or our Global Contact Center to reserve.
Passengers with allergies are required to complete an indemnity and release form. The signed indemnity and release form must be handed over to the SriLankan Airlines representatives at check-in counters of the airport before boarding.
Download (Indemnity and release form)
Passengers with allergies travel at their own risk and SriLankan Airlines reserves the right to deny boarding due to safety considerations.
Last updated date – 25th September 2024
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