如果您需坐輪椅通過機場，請在您預訂機票時提出這項要求，我們將盡力幫助您。
乘客在沒有事先告知的情況下要求機場提供輪椅協助時，需支付2000斯里蘭卡盧比作為協助費；乘坐同一飛機或單獨航班（起點或終點在美國機場）的空中旅行（包含持續旅程）除外外。
可免費攜帶兩套移動設備，並將不會被當作標準的免費行李。
但是，乘坐同一飛機或單獨航班（起點或終點在美國機場）繼續旅行的乘客，可將任何必要的協助設備或移動設備免費帶上飛機或裝入託運行李內，只要相關設備和裝備的運送方式符合適用的政府管制安全、安全和危險物品要求。
如果您使用電池驅動的輪椅，您將需要在旅行前採取某些安全保護措施。您可在預訂機票時，詢問詳細情況。
For flights to and from the U.S., operated by codeshare partners, CRO assistance will be provided by our codeshare partners and directions on how to contact the CRO may be found on the codeshare partner’s website.
Certain special services may not be available for codeshare flights operated by partner airlines. Please contact the SriLankan Airlines 24-hour Contact Centre for further information.
For passengers travelling in to and out of United States of America, consumers can obtain a copy of Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:
For flights to and from the U.S, operated by codeshare partners, Complaints Resolution Official assistance will be provided by our codeshare partners and directions on how to contact the Complaints Resolution Official may be found on the codeshare partner’s website
Last updated date – 29th March 2023
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