1）誰可以有資格獲得在線升艙？
答：要獲得在線升艙的資格，妳需要滿足：
- 在出發至少3天前預訂航班
- 持有斯裏蘭卡航空公司確認的經濟艙機票
2）航班什麽時候具有在線升艙的可能？
當商務艙有空余座位時
3）航班如何在線升艙？
如果您的航班享有在線升艙，請在預訂航班中輸入您的電子郵件地址，您會在出發10天前收到通知的電子郵件，通知您未出發航班內有升級更高級別客艙座位的可能。如果您想升級客艙座位，請點擊電子郵件中“立即升艙”的鏈接，然後將會引導您進入升艙頁面，您需要選擇您願意繳納的差額，輸入您的信用卡信息並提交。當您的報價金額從信用卡中扣除時升艙已經成功。如果您的升艙尚未成功，您的信用卡將不會被扣費。
或者您也可以到我們官網的升艙頁面，點擊升艙鏈接並按照指示完成座艙升級。
4）我所有的航班都有資格升艙嗎？
並不是所有航段都有資格獲得升艙，您需要對每壹個航段升艙競價。
5）針對行程中的不同航段，我可以以不同的金額競價升艙嗎？
可以，您可以在每壹個滿足升艙資格的航段用不同的金額競價。
6）如果我的出價沒有成功，將會發生什麽？
如果您的出價壹直不成功，在不遲於起飛前24小時您將收到壹封電子郵件，您依舊可以使用現有的機票。
7）如果我收到壹封關於出價未成功的電子郵件，我能再次出價競價升艙嗎嗎？
不能，如果您的報價壹直未成功，那麽您將不能進行新的出價。
8）我可以更改我的出價嗎，增加或減少？
可以，直到出發前36小時您可以改變所提供的升艙的出價。您需要做的是從您的電子郵件中點擊“立即升艙”鏈接。
9）在取消了原來報價後，我應該如何提交新的報價？
您取消之前的報價後，可以再壹次提供報價。通過確認妳收到的取消報價的郵件，或是通過優惠詳情界面。
10）我如何改變已經提供的信用卡信息？
您可以取消目前的報價，並用新的信用卡信息提交報價。
11）在線升艙時，我可以獲得會員裏程累計的機會嗎？
可以，按照通常的裏程增長原則，您可以同時進行會員裏程累計和在線升艙服務。
12）升艙的申請只適用於特定的目的地嗎？
升艙不局限於任何目的地。這只取決於每個航班可提供的座位數。
13）升艙適用何種費用規則？
和購買初始票適用的規則壹致，包括改簽和退票手續費。
14）可以通過短信通知我報價成功嗎？
抱歉，您只會收到壹封確認郵件，不會短信提示。
15) By mistake I clicked OK for this offer as I didn't know I will be charged. Can I cancel my
Offer?
Please go to the Srilankan Airlines website where you made the bid, retrieve your details and
cancel the bid.
16) I’m unable to place a bid due to an error.
The below are some of the most common reasons for an error to occur. If your error
is not one of the below reasons, please contact our call center for further assistance.
-
If there is an infant travelling on the PNR, you are not eligible to submit a bid.
- If your flight departure is within 12 hours for flights departing other countries or 5 hours for flights departing Colombo, you are not eligible to submit a bid.
17) The system has charged 1 $ from my card.
The system does a USD 1 authorization on the credit card at the time of submitting the
bid to ensure that it is a valid credit card. It should be refunded to your account within a
few days.
18) How do we avoid one of us being upgraded and the other not?
- If passengers are in same Booking (PNR) and have submitted a bid for both
passengers, then if seats are available, both will be upgraded together or no one will
be upgraded.
- However if passengers are in two separate PNRs, and both have submitted bids then
depending on seat availability sometimes only one passenger may be upgraded.
19) I have received a mail regarding a rejection, therefore I checked with my card issuing
bank and sorted things out, what is the status of my bid?
The confirmation or rejection notification will be sent to the passenger via email between 72hrs and 4 hours prior to departure.
20) I have received a mail regarding a rejection and I have updated new card details, what
is the latest status of my bid?
The confirmation or rejection notification will be sent to the passenger via email between 72hrs and 4 hours prior to departure.
21) When will I get charged?
If your offer is accepted, you'll be billed for the upgrade. If not, you pay nothing and
keep the seat you already have. Please note that no further confirmation will be sought
after making the bid.
22) If there is more than one person in the booking, how can only selected passengers bid for an upgrade?
Passengers need to contact the nearest UL office or our 24/7 hotline (within Sri Lanka 1979 or International +94 777 771979) and get the booking split. Thereafter, the required passengers can place bids individually for the required sectors.
23) What will I be my baggage entitlement if I am upgraded?
You are entitled to the standard Business Class baggage allowance of 40KG or to the baggage allowance indicated on your ticket if it exceeds 40KG. This entitlement is only valid for the upgraded segment of the journey. Should you require extra baggage allowance for your connecting or onwards journey, you can Pre purchase extra baggage allowance at a discount over airport rates. This service is available until 3 hours prior to departure. Click
here for more info.
24) Will I be entitled to lounge access?
Yes, you will be entitled to lounge access where available. However, this will only be at the departure point of the upgraded segments and no further lounge entitlements will be provided.
FAQ’s for Live Auction
1) What is Live Auction?
Live auction is a facility which allows you to receive real-time updates on your bid. This includes being notified when you are outbid and seeing the rank of your bid.
2) How do I get into Live Auction?
The Live Auction facility will automatically be enabled when there are more bids than the number of Business Class seats available for a particular flight. You may check your eligibility to take part in the Live Auction process by clicking on the offer email or by logging into the “Get Upgraded” portal on srilankan.com
3) How do I get notified if someone has outbid me?
You will be notified via email if you have been outbid.
4) Till when can I bid through Live Auction
You can take part in the Live Auction process until 12 hours prior to departure for flights departing other countries and 5 hours prior to departure for flights departing Colombo.
繁體中文