SriLankan Airlines Fare Families offer easy to understand travel options across cabins allowing you greater flexibility to choose fares that match your preferences and travel budgets.

Promo restrict

Promo Restrict is our lowest fare and is available only for a limited time. This fare family comes with more restrictions than our other fare families such as travel restrictions, conditions with regards to the allocation of FlySmiLes miles, travel conditions and other such rules. Please read through the fare conditions on the website at the time of booking as they may vary from time to time.

Promo Flex

This is our lowest fare family and is mostly available during promotions. Travel restrictions & conditions in this fare class are more relaxed than in promo restrict. Please read through the fare conditions on the website at the time of booking as they may vary from time to time.  

Saver

A Saver Fare is SriLankan Airlines’ base level entry fare and is available for sale and travel all year round, subject to availability. Generally, these fares allow itinerary changes & refunds with a fee.

Value Fare

Value Fares allow cancellations and changes at a reduced fee along with a longer ticket time limit window as compared to our Saver fares.

Flex Fare

Flex Fares allow changes and cancellations at no cost (except in case of no show/refund).

‘Manage My Booking’ is a facility that allows you to be in charge of your own booking online.

With Manage a Booking, you can:

• View, print out and e-mail your flight information
• Change your booking date, time, cabin class, and fare class
• Edit your frequent flyer number, contact details, and advance passenger information
• Select your seat
• Request services including special meals
• Purchase excess baggage,
• If you are interested in celebrating a special moment onboard, you can also order our onboard cake via ‘Manage My Booking’. Click here for more information
• If you wish to contribute towards your carbon footprint, you can do it via ‘Manage My Booking’ as well. Click here for more information.

An airplane bassinet seat is a small bed for infants these are also known as sky cots, baskets, and cots. They are limited in number and offered based on availability on first come first serve basis.

The bassinets are generally fixed to the bulkhead wall (the wall behind the galley, or toilets or another cabin).

If you have reserved a bassinet seat, always make it a best practice to check at check-in or bag drop if the bassinet is correctly reserved and available.

The bassinet will be set up once the plane has taken-off from the ground and when the seat belt sign has been switched off. You can seek the assistance of a crew member to set up the bassinet.

If there is any turbulence, infants must be removed from the bassinet and secured on their adult’s lap using the infant seat belt.

Your cabin baggage allowance will be as follows

For more information visit our Baggage Information page.

Dimensions are measured as Length (L) + Height (H) + Width (W)

The dimensions of cabin baggage and checked baggage as mentioned below

For Business class passengers, 2 pieces of cabin baggage is allowed and for Economy class passengers, 1 piece is allowed.

Please visit our Baggage Information page for more information.

No this is not possible. The cabin and checked baggage cannot be combined as they are provided separately.

In addition to the standard cabin baggage, you can carry the following items in the cabin.

a) One Laptop

b) One lady’s handbag, purse or pocket book, duty free item

c) One overcoat, wrap or blanket

d) One umbrella or walking stick (may restrict as per Airport Operator’s policy)

e) One small camera and/or one pair of binoculars

f) One Cabin Bag (56 x 36 x 23 cm) containing infant's food for consumption in flight together with infant's toiletries and disposable items such as nappies weight not to exceed 5Kgs (11 lbs.)

g) One infant's carrying basket or fully collapsible stroller/pushchair (could be carried only if space available in Cabin. If not, as checked baggage)

h) Special items permitted by SriLankan Airlines that may require prior arrangement, notification, and/or specialized screening requirements or additional charges (e.g. Urns containing human ashes).

For more information, please refer to our Student Offer page.

No duty-free items are not calculated in cabin baggage allowance.

If you are carrying Duty-free items, you are allowed an additional 2Kg apart from your normal cabin baggage allowance.

However, you cannot use this duty-free weight allowance as a cabin baggage allowance to carry any other baggage.

Please refer to the Dangerous Good section of our Baggage Information page for more information.

This feature is known as extra seat for comfort. You may carry items such the once indicated below by pre-purchasing an additional seat under “Extra Seat for Comfort” facility.

a) Musical instruments
b) Works of art
c) Electronic equipment
d) Diplomatic baggage
e) Valuable baggage

All requests for the above facility must be made prior to the flight and a window seat must be allocated for the purpose. You may contact our 24 Hour Contact Center on +94117 77 1979 (Within Sri Lanka : 1979) or email your request to reservations@srilankan.com for more information.

If such a baggage is not accepted in the cabin on a seat due to certain restrictions and/or limitations, it can travel as a checked baggage if it has appropriate packaging.

Only a maximum weight of 75 kgs can be carried as cabin seat baggage under “Extra Seat for Comfort” feature.

Your free baggage allowance will not be used for the above as this is a separate service.

Your baggage allowance is indicated in your e-ticket. Please refer to our Baggage Information page for more details.

This differs according to the airline and the cabin you travel.

You may contact our 24 Hour Contact Center on +94117 77 1979 (Within Sri Lanka : 1979) or email your request to reservations@srilankan.com for more clarification prior to travel. Alternatively, you can use our 24/7 Chat Support to get more information.

Yes. You can do date and a cabin change at the same time through Manage My Booking if the fare conditions/ rules in your ticket permit change. However, changes are not allowed for promotional tickets. Based on the purchase conditions the fare difference from economy to business will be charged from you. When you do a date change with a cabin change, the date change fee will not apply.

Passengers who need assistance from their mobility aids will be allowed to carry them free of charge over and above the checked and cabin baggage allowance irrespective of their cabin class. Conditions will apply. For more information please log in to our Special assistance page and Baggage Information.

You can either take such items as your checked baggage or as cabin baggage. However, this will depend on the dimension and the weight of your baggage. Please read more about oversized baggage in our Baggage Information to see if your stuffed toy is falling under the oversized baggage category.

If the carpet fits inside your Free Baggage Allowance, this will be allowed. The dimensions are given as below.

• Checked baggage   -    62 in (158cm) (L+H+W)
• Cabin baggage        -    45in (115cm) (L+H+W)

As per SriLankan Airlines policy, human ashes must be carried as Carry-on baggage. For human ashes to be accepted, below criteria must be complied.

a) The ashes must be carried in an urn and the urn must be properly secured in the cabin baggage.

b) The passenger carrying Human Ashes must carry the death certificate as proof of document of the deceased person.

c) Prior notification to the SriLankan Airlines Security Department should be made.

d) Transit and destination requirements / formalities need to be taken care by the passenger carrying Human Ashes.

No special seating is required when carrying human ashes. If you are connecting to another carrier, the concerned carrier’s rules will apply to the carrying of Human Ashes.

Please contact our Global call center or the relevant ticket office for more details.

If your baggage is a smart baggage and need to be checked in,

Baggage with installed lithium batteries:

For baggage with non-removable batteries. Batteries must contain no more than 0.3 g lithium metal or for lithium ion must not exceed 2.7 Wh (Watt-hour)

For baggage with removable batteries. Batteries must be removed if baggage is to be checked-in. Removed batteries must be carried in the cabin.

The Baggage must be carried in the cabin only if the weight and size of the baggage is permissible in the cabin. Lithium Battery need not be removed.

Passengers who wish to carry such items must contact the SriLankan Airlines Dangerous Goods Unit via Telephone on +94 19733 2455.

Power banks are considered as spare batteries. These batteries must be individually protected to prevent any short circuits. Each person is limited to a maximum of 20 spare batteries.

1. Spare Lithium Batteries/Power Banks must only be carried in cabin Baggage. These are not allowed in checked baggage.
2. If the rated power is less than 100Wh, power banks can be carried without approval. Each person is limited to a maximum of 20 such items.

For any other voltages, please contact your local ticket office or the Global call center.

For further details please read the section ‘Dangerous goods’ on our Baggage Information page

If the lithium battery voltage is less than 100W, you can carry Drones in your -cabin baggage.

Please power off the battery prior to storing the device.

For further details please read the section ‘Dangerous goods’ on our Baggage Information page.

These rules and regulations may change based on the airport regulations and it is recommended to call our Global Contact Center on +94117 77 1979 (Within Sri Lanka : 1979) prior to travel to check the latest procedures. You can also use our chat support on www.srilankan.com for support.

Only 100ml of water or any other liquid is allowed to be carried in carry-on baggage from Colombo. Please check the rules and regulations pertaining to your relevant airport with regards to carrying such items. Bring in food into the cabin from outside is not allowed. SriLankan Airlines offers a wide range of meal options onboard. You can book your preferred meal option when you book on SriLankan.com

If you are traveling with an infant, you are permitted to bring one carrycot or a fully collapsible baby stroller provided there is sufficient space in the cabin. If there is not enough space in the cabin to accommodate a stroller it has to be checked-in. However, if they are checked-in they will count against your checked baggage allowance.

Conditions of Acceptance:

Medical clearance from the Group Medical Officer (CMBIMUL) is required for Incapacitated/Reduced Mobility passengers as listed below;

a) Suffering from any disease believed to be actively contagious and communicable

b) Condition that could pose a direct threat to the health and safety of others on the flight

c) With an unusual behavior or physical condition due to certain diseases or incapacitation which could affect other passengers and/or crew comfort

d) Requiring medical attention and/or special equipment to maintain their health during the flight. Needing extra oxygen or other medical treatment like infusions.

e) Who might have their medical condition aggravated during the flight which gives a reasonable doubt that the individual can complete the flight safely without requiring extraordinary assistance during flight i.e. persons with acute medical conditions as recent heart attack, stroke, embolism, persons with recent surgery

f) Persons with mental impairments (health issues).

g) Deaf, Blind and Intellectual disabled passengers

h) Alzheimer’s, Autism

i) WCHC Passengers

• WCHR (R for ramp) - Able to ascend/descend steps and make own way to/from cabin seat but aircraft.
• WCHS (S for steps) - cannot ascend/descend steps hence must be carried up/down steps but can is able to make own way to/from cabin seat.
• WCHC (C for cabin seat) - completely immobile.

j) Passengers below 75 years and above 85 years of age who request Wheelchair assistance

k) Stretcher Passengers

Note: Any unusual medical conditions declared at the time of booking, the airline will refer to the Group Medical Officer before confirming the booking.