Welcome to oneworld, an alliance of the world’s leading airlines committed
to providing the highest level of service and convenience across more than 900
destinations worldwide. Whenever SriLankan Airlines can’t take you to your final
destination, we encourage you to travel with our oneworld partner airlines.
Enjoy an array of special privileges and rewards — which include earning and redeeming
FlySmiLes miles on all oneworld airlines and, for FlySmiLes Platinum and
Gold members, access up to 620 premium airport lounges.
Earn and redeem FlySmiles miles with all oneworld member airlines
As a oneworld traveler, satisfaction awaits you around the globe. Your FlySmiLes
status is recognized across all member airlines. And you are entitled to a range
of benefits, which are provided according to the following oneworld tier
levels, no matter which cabin class you are flying in:
Rewards and Benefits
Look for the oneworld Priority logo on airport signs and follow your
path to top tier privileges.
New Tier Level Benefits
Platinum
Gold
Classic
Silver
Redeem FlySmiLes Miles for
* Free Travel Awards
✔
✔
✔
✔
* On-board Shopping
✔
✔
✔
✔
* Excess baggage allowances
✔
✔
✔
✔
At Airport :
Check in
Business Class counter - SriLanka
✔
✔
Business Class/oneworld counter - network
✔
✔
✔
FlySmiLes/oneworld counter - SriLanka
✔
✔
Complimentary Lounge Access
Member + 1 guest
Member + 1 guest
Member
Priority airport standby
✔
✔
✔
Priority Boarding
✔
✔
Transfer Support
✔
✔
✔
Baggage Handling
* Priority baggage handling
✔
✔
* Personalized Baggage Tags
✔
✔
✔
✔
* Complimentary excess luggage allowance
Weight Policy
20 kgs
15 kgs
05 kgs
10 kgs
Piece Policy
1 additional piece (Irrespective of The ticketed allowance)
1 additional piece (When the ticketed allowance Is 1)
At reservations:
Guaranteed seat in Economy Class
Up to 48 hrs
Up to 72 hrs
Proffered seating
✔
Priority on waitlist
✔
✔
✔
✔
Overdraft Facility
5000 miles
3000 miles
3000 miles
Tier Bonus
25%
15%
Dedicated Contact Center
✔
✔
✔
✔
Providing up to 620 lounges across the globe
Relax in more premium lounges around the world
If you are a FlySmiLes Platinum or Gold member (equivalent to the oneworld
Emerald or Sapphire tiers), or you are traveling in a First or Business Class cabin
on any oneworld member airline, you can access up to 620 airport lounges throughout
the world. This means you can relax or catch up with work in comfort and style before
departure.
To be eligible, you must be departing on a flight that is both marketed and operated
by a oneworld member airline.
Some lounges may get busy at peak times, and access to them may be restricted as
a result.
Lounges operated by third parties are identified in the lounge finder tool (above).
Access to these lounges is restricted to eligible customers when travelling on specific
oneworld airlines as shown in the lounge finder tool.
Arrivals lounges are excluded.
Spa and pre-flight dining facilities are excluded.
oneworld lounge access for frequent flyers by tier status
Enjoy exclusive access to premium airport lounges around the world with FlySmiLes
Platinum and Gold status. Members of oneworld airline frequent flyer programmes
with the equivalent of oneworld Emerald or Sapphire tier status can use any
lounge offered by oneworld airline when departing on any flight marketed
and operated by any oneworld member airline, regardless of cabin class being
flown.
FlySmiLes Platinum (oneworld Emerald) tier members can use First Class, Business
Class or frequent flyer lounges.
FlySmiLes Gold (oneworld Sapphire) tier members are welcome in Business Class*
or frequent flyer lounges. (*Does not include Qantas Domestic Business Lounges)
Emerald and Sapphire members may invite one guest to join them in the lounge. The
guest must also be travelling on a flight operated and marketed by a oneworld
carrier.
You must be prepared to show your boarding pass and frequent flyer membership card,
with oneworld Emerald or Sapphire tier status, to access a lounge.
The following exceptions apply:
American Airlines and Qantas offer programs enabling customers to pay
to gain access to their lounges. These programmes are not part of the oneworld
agreement, and members of these programmes are not entitled to access lounges under
the oneworld agreement.
American Airlines AAdvantage® members regardless
of their tier status or class of travel, are not eligible for lounge access when
travelling solely on North American flights within or between the U.S., Canada,
Mexico (except Mexico City), the Bahamas, Bermuda and the Caribbean. For more information,
visit,
http://www.aa.com/i18n/travelInformation/airportAmenities/AdmiralsClub.jsp
Qantas Frequent Flyer Gold members, regardless of their oneworld tier status,
cannot access Qantas Domestic Business Lounges.
Qatar Airways Al Safwa and Al Mourjan lounges at Hamad International Airport in
Doha and Qatar Airways Premium Lounge at London Heathrow Terminal 4 are excluded.
oneworld lounge access for First Class or Business Class customers
Indulge yourself before departure in a wider range of airport lounges when you fly
First Class or Business Class with any oneworld member airline.
Customers flying First or Business Class have access to the equivalent class of
lounge regardless of their frequent flyer status. First Class passengers may use
a Business Class or frequent flyer lounge if a First Class lounge is not available.
First Class passengers may invite one guest to join them in the lounge. The guest
must also be traveling on a flight operated and marketed by a oneworld airline.
Connecting between oneworld marketed and operated flights:
First and Business Class customers connecting on the same day of travel, or before
6am the following day, can access the lounge when traveling between an international
long haul* and an international short haul or domestic flight (and vice-versa).
(* a oneworld international long haul flight is defined as an international
flight marketed and operated by any oneworld carrier with a scheduled flight
time longer than 5 hours)
Lounge access will be determined on the international long haul ticketed flight
(either First of Business Class) regardless of the ticketed class of travel on the
international short haul or domestic flight.
You must be prepared to show your boarding pass or itinerary showing travel in First
or Business class on the international long haul flight, in order to access the
lounge before your international short haul or domestic flight.
The following exceptions applies:
First and Business Class customers who do not hold Emerald or Sapphire tier status
are not eligible to access American Airlines lounges when traveling
on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico
[except Mexico City], the Bahamas, Bermuda and the Caribbean) other than the exceptions
listed below:;- Customers traveling in First or Business class on U.S. transcontinental
flights between JFK-LAX, JFK-SFO and MIA-LAX (and vice-versa) are eligible for lounge
access.
Qatar Airways Doha International Airport Premium Terminal is excluded, other than
for customers traveling in First or Business class on Qatar Airways operated flights.
Guests are not permitted.
Guests are not permitted at Qatar Airways Al Safwa and Al Mourjan lounges at Hamad
International Airport in Doha or Qatar Airways Premium Lounge at London Heathrow
Terminal 4.
Fast track through security
We know your time is precious and you would prefer to relax in one of the 620
oneworld lounges rather than wait in line at airport security. That is why,
at select airports worldwide, oneworld Emerald frequent flyers (including
FlySmiLes Platinum members) can access the ‘Fast Track’ or ‘Priority Lanes' at security
check points no matter which cabin they are traveling in. See below for details
and the list of airports where this privilege is available:
Due to restrictions or local agreements with Security Fast Track facility operators,
not all oneworld carriers are currently able to extend this benefit to all
Emerald tier customers.
Note:
*Access to preferred or pre-reserved seating is in accordance with the individual policy of the oneworld member airline operating the flight. First and business class check-in desks and lounges are not available at all airports. Fast track is not available at all airports. Priority baggage handling is not available on flights operated by British Airways. Extra baggage allowance benefits differ for Sapphire and Emerald level members. oneworld benefits are available only to passengers on scheduled flights that are both marketed and operated by a oneworld member airline (marketed means that there must be a oneworld member airline’s flight number on your ticket). Alaska Airlines, American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Air Maroc, Royal Jordanian, SriLankan Airlines and oneworld are trademarks of their respective companies. Some limitations and exceptions may apply. For more information, visit www.oneworld.com/benefits.
The United Kingdom is taking steps to help stop the spread of COVID-19.
To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom
You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.
It is a legal requirement that you wear a face covering on public transport in the UK
Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK. For more information
Notice
All incoming passengers (SriLankan passport holders and foreign passport holders) must obtain prior approval from the Ministry of Foreign Affairs or the SriLankan Mission of the respective country in order to enter into Sri Lanka due to the prevailing situation. Therefore, please ensure that you have all necessary approvals and required documents prior to purchasing your ticket on srilankan.com for the destination Colombo (CMB).
However, transit via Colombo (CMB) is possible within 12 hours to any other SriLankan Airlines destination and such tickets can be purchased via Srilankan.com.
If you need further clarifications, you can reach us via the 24/7 chat support service on our website or call our 24 Hour Contact Center +94117 77 1979 (Within Sri Lanka : 1979)
Notice
Chinese and foreign travelers flying from Sri Lanka to China are required to obtain COVID-19 negative certificates on the 14th day of before boarding and within 48 hours prior to boarding.
Notice
All passengers must fill out "The registration immunization information form" through https://muqeem.sa/#/vaccine-registration/home before traveling to the Kingdom of Saudi Arabia. This is not applicable to Saudi citizens and exempted groups. Please note it is your responsibility to provide accurate information when filling the form. Click here for mandatory quarantine packages to Saudi Arabia (for non-immune passengers) offered by SriLankan Airlines. Information provided here is intended only as a guide and subject to change. It is your responsibility to carry proper travel documents and check entry requirements with the relevant authorities for your upcoming travel. Click here for more details.
Notice
Passengers from the below listed countries and also from all European countries except the UK will not be allowed to enter Bangladesh during the period 03rd April – 18th April 2021.
Argentina
Bahrain
Brazil
Chile
Jordan
Kuwait
Lebanon
Peru
Qatar
South Africa
Turkey
Uruguay
Notice
Due to the prevailing COVID-19 travel restrictions, when you are travelling from India transiting through Colombo is disabled until 30th November 2021. You can book any destination beyond Colombo after 01st December 2021
Essential information to enter Colombo
Please note that passengers will not be allowed to disembark in Sri Lanka with effect from 21st May 2021 to 31st May 2021. Passengers transiting in Sri Lanka for less than 12 hours with a confirmed onward ticket are exempted from above. We apologize for inconvenience caused.
Read more
Essential information to enter Kerala
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days)
Passengers travelling to Kerala must enter details at least two days prior to the travel date into https://covid19jagratha.kerala.nic.in in addition to completing the self-declaration form on the Air Suvidha portal
Essential information to enter Bengaluru / Hyderabad / New Delhi
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days).
Essential information to enter Maharashtra
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days).
Passengers must complete new MCGM undertaking form prior to disembarkation in Mumbai. click here in addition to completing the self-declaration form on the Air Suvidha portal.
Essential information to enter Tamil Nadu
Passengers must have a medical certificate with a negative coronavirus (covid-19) RT-PCR test result. The test should have been conducted within 72 hours prior to undertaking the journey. The test must be uploaded on the online portal WWW.NEWDELHIAIRPORT.IN READ MORE
Passengers must complete the self-declaration form on the Air Suvidha portal WWW.NEWDELHIAIRPORT.IN before departure and to declare their travel history (of the past 14 days).
All passengers arriving into Tamil Nadu must obtain a mandatory TN e-pass by registering on https://tnepass.tnega.org before their travel in addition to completing the self-declaration form on the Air Suvidha portal.
Essential information to enter Singapore
Please note that VTL requirements only apply for the VTL flight to Singapore. Srilankan Airlines may operate both VTL and non-VTL flights on the same route,
so please ensure you select the correct flight. To view the full VTL flight schedules Please click here.
Important Notice
Dear Valued Customer
SriLankan Airlines' service provider for Internet Booking Engine is currently experiencing an unprecedented global service outage, and this may adversely impact your experience.
Please contact our Global Contact Centre +94 19733 1979 for any assistance with existing or new bookings.
We sincerely regret any inconvenience caused and thank you for your patience and understanding.
SriLankan Airlines Limited
உங்களுக்கு மிகச்சிறந்த தனிப்பயனாக்கப்பட்ட சலுகைகளையும் மேம்பட்ட அணுகல் மேம்பாடுகளுடன் உலாவரக்கூடிய அனுபவத்தை உங்களுக்கு வழங்குவதற்காக வேண்டி srilankan.com குகீஸ்கள் மற்றும் 3ஆம் தரப்பு சேவைகளை பயன்படுத்துகின்றது. srilankan.com ஐ தொடர்ந்தும் உலாவுவதன் மூலம், ஸ்ரீலங்கன் எயார்லைன்ஸ்
பயன்பாட்டு விதிமுறைகள்,
குக்கீ கொள்கை
மற்றும்
தனியுரிமைக் கொள்கைக்கு நீங்கள் ஒப்புக்கொள்கின்றீர்கள்..