Seamless Service with oneworld
Welcome to oneworld, an alliance of the world’s leading airlines committed
to providing the highest level of service and convenience across more than 900
destinations worldwide. Whenever SriLankan Airlines can’t take you to your final
destination, we encourage you to travel with our oneworld partner airlines.
Enjoy an array of special privileges and rewards — which include earning and redeeming
FlySmiLes miles on all oneworld airlines and, for FlySmiLes Platinum and
Gold members, access up to 620 premium airport lounges.
Seamless service – global support
Connecting between airlines at unfamiliar airports can be a stressful experience,
especially if your flight is delayed. SriLankan Airlines recognizes the impact delays
and missed connections can have on your plans and on your life. That is why we partnered
with the other oneworld member airlines to form teams of connection experts:
oneworld Global Support.
At select airports across the alliance network, teams are proactively monitoring
connecting flights and, whenever possible, they will meet and assist you if your
connection is in jeopardy. The oneworld Global Support teams will do their
best to allow you to use dedicated fast track lanes through immigration or security
to help you catch your next flight. Our teams will also do everything possible to
transfer your baggage so that it makes it on time to your final destination.
If you miss your connecting flight, the oneworld Global Support team will
provide you with updated travel information, a new boarding pass and, where applicable,
assistance with overnight accommodations.
oneworld Global Support is currently available at London Heathrow, Madrid-Barajas,
New York JFK, Miami, Dallas/Fort Worth, Chicago O'Hare, Los Angeles, and Sydney.
The service is offered at these airports whenever possible, subject to operational
constraints.
Transfer seamlessly throughout the oneworld network
As a oneworld passenger, our aim is to provide you with unrivalled service,
support and recognition every time you travel within our extensive alliance network.
Representatives from our member airlines are on hand to ensure your journey is as
smooth as possible whenever you transfer between our member airlines’ flights, from
checking in your luggage to your final destination to helping you find the right
lounge.
oneworld transfer counters and service desks are located in key airports
around the world and are clearly marked with the oneworld logo for easy identification.
Airport guides and terminal maps
To view the location of oneworld service desks, transfer counters and ground
transport zones at airports across the oneworld alliance, please choose an
airport from the menu below.