WEB SITE USER AGREEMENT

This website is owned and operated by SriLankan Airlines Limited, which is a limited liability company incorporated under the Companies Act of Sri Lanka, bearing registration number PB 67 and whose registered office is at Airline Centre, Bandaranaike International Airport, Katunayake, Sri Lanka.

Please go through the terms of use carefully. By accessing and using this website you agree to be bound by the terms and conditions set out below

DISCLAIMER AND LIMITATION OF LIABILITY

This website has been compiled in good faith by SriLankan Airlines Limited (hereinafter referred to as "SriLankan Airlines"). No representation is made or warranty given, either express or implied as to the completeness or accuracy of the information that it contains, that it will be uninterrupted or error free or that any information is free of bugs, viruses, worms, trojan horses or other harmful components.

To the maximum extent permitted by law, SriLankan Airlines disclaims all implied warranties with regard to information, products, services and material provided through this website. All such information, products, services and materials are provided "as is" and "as available" without warranty of any kind.

This website may contain links to websites operated by third parties. Such links are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. SriLankan Airlines' inclusion of links to other websites does not imply any endorsement of the material on such websites and SriLankan Airlines accepts no liability for their contents.

European law on package holidays requires flights sold in conjunction with accommodation or other services to be financially protected. The flight you are about to book is not part of such a package, even if you book accommodation from another company via a link on our website.

By accessing this website you agree that SriLankan Airlines will not be liable for any direct, indirect or consequential loss or damages of any nature arising from the use of this website including information and material contained in it, from your access of other material on the internet via web links from this website, delay or inability to use this website or the availability and utility of the products and services (except carriage by air performed by us).

IDEMNITY

You agree to indemnify, hold SriLankan Airlines harmless from and covenant not to sue SriLankan Airlines for any claims based on using this website.

COPYRIGHT AND RESTRICTIONS ON USE

All trade marks, service marks, copyright, database rights, and other intellectual property rights in materials on this website as well as the organization and layout of this website together with the underlying software belong to SriLankan Airlines or its licensors. The trade mark, service mark and logos of SriLankan Airlines and its licensors must not be used, modified or adapted in any way without the prior written authorisation. The material on this website and the underlying software codes may not be copied, modified, altered, published, broadcast, distributed, linked to another website, sold or transferred whole or in part without an express written permission. However, the information contained here may be downloaded, printed or copied for your personal non-commercial use.

ACCEPTABLE USE

You may use this website in accordance with these terms and conditions in any event for lawful and proper purposes which include complying with all applicable laws, regulations and codes of practice in Sri Lanka or other jurisdictions from which you are accessing the website.

In particular you agree you will not -

• post, transmit or disseminate any information via this website which is or may be harmful, obscene or otherwise illegal,
• use this website in a manner which causes or may cause infringement of the rights of another.
• use any software, routine, procedure or device to interfere or attempt to interfere with the operation or functionality of this website including but not limited to making available corrupt data, viruses via whatever means or interfere with its availability to others.
• deface, alter or interfere with the look and feel of this website or underlying software code.
• take any action that imposes an unreasonable or disproportionately large load on the website or related infrastructure.
• obtain or attempt to obtain unauthorised access by whatsoever means to any of our networks.

Where SriLankan Airlines believe in its absolute discretion that you are in breach of any of these terms and conditions, without prejudice to any of our rights at law or otherwise, we reserve the right to deny you access to this website.

MODIFICATION OF TERMS

SriLankan Airlines may make improvements and/or changes in the products, services and prices described in this website at anytime without notice. Changes are periodically made to the website. SriLankan Airlines may amend these terms by posting the amended terms on this website. Continued use of this website following such changes shall constitute your acceptance of such changes.

AGE AND RESPONSIBILITY

You represent you are of sufficient legal age to use this website and you possess the legal right and ability to enter into this agreement and use this site in accordance with all of the applicable terms and conditions and create binding legal obligations for any liability you may incur as a result of the use of this website under your name or account including without limitation all use of your account by others including minors living with you.

PRIVACY POLICY

SriLankan Airlines is using a secured website for transaction of personal data communicated. We do not capture personal information without your knowledge or your permission. You will only be asked to provide personal information when you are taking advantage of this site's interactive products and services. We may disclose this information to our service providers.

FEEDBACK

SriLankan Airlines is free to use, reproduce, disclose and or distribute the information, ideas, know-how in your feedback to others without limitation and for any purpose whatsoever.

CONDITIONS OF CARRIAGE

Carriage of passengers, baggage and cargo by SriLankan Airlines in international routes is subject to SriLankan Airlines' Conditions of Carriage for Passengers and Baggage, Conditions of Contract or Conditions of Carriage for Cargo as the case may be, and other Important Notices.

If the carrier operating your flight is not SriLankan Airlines, please contact that carrier for their conditions of carriage

OTHER TERMS

This constitutes the entire terms governing your access to dealings with and use of this website. Separate arrangements may attach to products or services you obtain, purchase or use from the site. You can find details of these terms under those particular products or services, or from the service providers.

GOVERNING LAW

The laws of the Democratic Socialist Republic of Sri Lanka govern the use of this website and you irrevocably submit to the non exclusive jurisdiction of the courts of Sri Lanka. SriLankan Airlines reserves the right to bring proceedings against you in the country of your residence.

Privacy Policy

INTRODUCTION

SriLankan Airlines Limited (“SriLankan”) collects Customer Data to provide you with its services.  SriLankan takes its responsibility to protect Customer Data seriously and has always respected and protected the privacy of its Customers.

This Policy (“Privacy Policy”) outlines the types of personal and other information that SriLankan collects about its Customers and describes how SriLankan obtains, stores, uses, and shares such Data. This Privacy Policy applies to information that you provide or that we collect when you use our websites, mobile services, Global Contact Centre, or any other services offered by SriLankan or provided by third parties in connection with our services.

DATA WE COLLECT

SriLankan will ask you to provide personal information when you use our services.  We may collect your information in a variety of ways, including through our websites, mobile services, and Global Contact Centre.  We also may collect such information through third parties that help us provide services to our customers, such as travel agents with whom we have contractual arrangements.
We respect your choice not to share personal information with us.  However, if you decide to use our services without providing such information when it is required, your experience  in using our website could be degraded.

The personal information that we collect about you (“Customer Data”) may include, for example:

• Identification information, including your name, gender, date of birth, and details from your passport or other identification documents
• Contact details, such as your e-mail address, telephone, mobile number, postal address, and fax number
• Credit and debit card information, including your card number, expiry date, cardholder’s name, billing address, and other billing information
• Location details, travelling details, flight numbers, itinerary, seat and meal preferences, any reservations made for value-added services, and information about your travel companions
• Information relating to your membership in our Frequent Flyer Programme. 

When you use our online or mobile services, we also may collect information (such as “cookie” data) that does not identify you personally.  Our collection, use, and sharing of such information is discussed below (see the “Cookies” section).

USE OF CUSTOMER DATA

We use your Customer Data to provide the services that you request and to enhance your customer experience.  For example, we use your information:

• To process and administer flight reservations and any other requests that you make in connection with our services
• To process and administer reservations for our cargo services
• To process payments
• To enrol and administer the membership of our Frequent Flyer Programme
• To provide you with information about promotions, products, and services offered by SriLankan, or by our business partners.
• To respond to your queries about our services
• To investigate any claims or complaints you make relating to our services
• To improve the security and safety of our services
• To comply with legal or regulatory requirements, respond to requests by law enforcement authorities, or respond to subpoenas, court orders, or legal process
• To defend our interests or to establish, protect, or exercise our legal rights or defend against legal claims
• To offer you services in your local language and currency for your convenience

DISCLOSURE OF CUSTOMER DATA

SriLankan does not sell, rent, or trade Customer Data to third parties.  However, we may share your information with certain parties as follows:

• With all entities in the SriLankan Airlines’ Group, including but not limited to SriLankan and SriLankan Catering Limited
• With third party service providers, contractors, and agents providing services such as hotels, insurance packages, duty free items on board, call centres, data processing and analytics, marketing and research, limousine services, distribution, revenue optimization, payment, and other services to SriLankan in connection with the operations of the business of SriLankan Airlines’ Group,
• With other business partners of SriLankan such as code-share partners, sea and land transport service providers, and members of any airline alliance in which SriLankan is a member
• With the frequent flyer programmes of operators of other partner airlines
• With Internet payment gateway service providers, banks, credit/debit card companies, and other financial services providers
• With partners of the Frequent Flyer Programme of SriLankan
• With any law enforcement authority or governmental institution for security, customs, immigration, or any other investigative purpose. SriLankan shall not be bound to verify the legitimacy and lawfulness of such request by a law enforcement authority or any governmental institution and SriLankan shall be entitled to disclose Customer Data in order to duly comply with such request. 
• To comply with legal or regulatory requirements, respond to requests by law enforcement authorities, or respond to subpoenas, court orders, or legal process
• To defend our interests or to establish, protect, or exercise our legal rights or defend against legal claims
• When we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to our property or the physical safety of any person, or violations of our terms and conditions
• To facilitate the financing, securitization, insuring, sale, assignment, or other disposal of all or part of our business or assets.

INTERNATIONAL DATA TRANSFER AND DATA PROTECTION LAWS

SriLankan is an international commercial airline operating in many different jurisdictions and, accordingly, Customer Data collected in one jurisdiction might be stored, transferred, or accessed worldwide in different jurisdictions. The protections for Customer Data differ from one jurisdiction to another and thus when transferred, your Customer Data may be subject to different or lesser protections than in your country of residence.  By providing your Customer Data, you acknowledge and agree to the transfer of such Data to jurisdictions that may have lesser protections for Customer Data.

CONSENT AND UPDATES

By providing information to SriLankan or one of our service providers, you  acknowledge the terms and conditions of this Privacy Policy and you consent to be bound by this Policy.

You should ensure that the information we hold about you is current and accurate at all times.  .  If you have a dedicated account with SriLankan, you may login to that account and update your information as necessary.  You also may have a right under applicable data protection law to access, amend, and/or request deletion of other information that we collect about you. To do so, please contact us at Customer@srilankan.com.  In some cases, we may charge a nominal fee for processing such a request.  Although SriLankan shall not be responsible for the accuracy of the Customer Data, it shall have the right to verify the details in any request made to update Customer Data.

SriLankan reserves the right to refuse to disclose the information that we hold if any law enforcement authority instructs us not to disclose information or, in the reasonable opinion of SriLankan, such disclosure could otherwise be harmful to SriLankan or any third party.  For example, requests made in connection with fraudulent activities or in contravention of law will be refused.

You may withdraw your consent to receive promotional emails either by unsubscribing through the link provided in such an email or by changing the settings in your personal account with us.

COOKIES

SriLankan may use cookies to enhance your experience in searching our services.  Cookies are alphanumeric identifiers that are sent to your computer when you visit websites and online services.  If your web browser’s preferences are set to accept it, the cookie is stored on your computer’s hard drive.  Cookies enable our and other websites to recognize your preferences and to tailor content to you.      

Like many websites, SriLankan,com does not currently respond to “do not track” browser headers.  But you can take steps to limit tracking by erasing cookies from your computer’s hard drive and by setting your browser to block all cookies or warn you before a cookie is stored.  We respect your choice to accept or reject any cookies.  However, your rejection of cookies may prevent you from using some of the features on our website or mobile services.

SECURITY

In order to safeguard Customer Data, SriLankan has in place commercially reasonable technical and procedural mechanisms.  However, no level of security can entirely eliminate the risk of unauthorized access or use of data collected and stored online.  Moreover, you should take care not to disclose your information online, including in any social media, and you should take reasonable steps to preserve the confidentiality of your Customer Data.

The third party websites linked to on SriLankan’s website are operated by third parties.  SriLankan does not endorse any of these websites and shall not be responsible for the information, content, accuracy, or opinions expressed in such third party websites.  Moreover, when you access and use any third party website, the information that you disclose is subject to the privacy policies of those websites, and not this Privacy Policy.

REVISIONS

SriLankan will amend this Privacy Policy from time to time in accordance with applicable laws and regulations, and the updated version will be posted on this website.  We request that you revisit this website from time to time for updates on the Privacy Policy.  The Privacy Policy may be translated into different languages, and in the event of any inconsistency among the versions, the English version shall prevail.

CONTACT US

If you have any comments or queries about this Privacy Policy, please contact SriLankan in writing at the address stated below or contact us at Customer@srilankan.com:

SriLankan Airlines Limited
Customer Affairs Department
Airline Centre
Bandaranaike International Airport
Katunayake
Sri Lanka.